Last Updated: May 16, 2024

At Ebuy Ug, we want you to be satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.


You are eligible to return your items within 7 days of your purchase date. Returned items must be in unused, original condition, with all tags and packaging intact.

Non-Returnable Items

Some items are not eligible for return, including:

  • Used items
  • Items without original tags or packaging
  • Mattresses (unless defective)

Return Process

To initiate a return, please follow these steps:

  1. Contact us by email at or through our website contact form within 7 days of receiving your order.
  2. In your email, specify your order number, the item(s) you wish to return, and the reason for your return.
  3. Once we receive your request, we will provide you with a return shipping label (if applicable) and instructions on how to return your items.
  4. Please pack the item(s) securely in the original packaging (if possible) and return them to the address provided on the return label.
  5. You are responsible for the cost of return shipping unless the item is defective.


Once we receive your returned item(s) and verify that they meet the return criteria, we will issue a full refund to your original payment method within 7 business days. Please note that it may take additional time for your bank to process the refund.


We currently do not offer exchanges. If you wish to receive a different item, you will need to return your original item and place a new order.

Defective Items

If you receive a defective item, please contact us immediately at We will work with you to resolve the issue, which may include a full refund or replacement of the item.

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • By email:
  • Through our website contact form

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